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Our Customers & Communities

Waste & Recycling Collection Services

We are not experiencing any delays in our collection services and currently have no plans to change our regular routing schedules. We are committed to continue providing essential services to the best of our ability while maintaining the health and safety of all.

To protect everyone in the community, including our essential collection crews, please ensure all personal hygiene products, such as used tissues/kleenex, paper towels, napkins, sanitary wipes (even those labeled compostable), cleaning cloths, face masks, gloves, and similar items are securely bagged then placed in the Garbage and not into Recycling or Organics.

Garbage bags should be tied securely for disposal. Un-bagged or loose items will not be collected. For their safety, our collection team has been instructed not to touch any items in the bins, so please ensure only accepted materials are placed in the bins.

We appreciate your patience and cooperation to help protect everyone in our community.

North Vancouver Depot

DROP-OFF DEPOT: SERVICE CHANGES DUE TO COVID-19

Depot Hours of Operation:
Monday 9am-3pm
Tuesday 9am-3pm
Wednesday 9am-3pm
Thursday 9am-3pm
Friday 9am-3pm
Saturday CLOSED
Sunday CLOSED

Depot Location:
1493 Dominion Street, North Vancouver, BC V7J 1B3

Dear Drop-Off Customers,

With the global emphasis on containing the Coronavirus (COVID-19), WCS is taking additional precautions across our operations in addition to the recommendations and guidelines set up by the World Health Organization (WHO) and the Government of Canada.

Our depot is still accepting:

  • Commercial Styrofoam Recycling (clean, dry, white blocks – i.e. No food containers, No flexible foam)
  • Commercial Soft Plastic Recycling (clean, dry, stretchy – i.e. can poke your thumb through it)
  • Confidential Paper Shredding (See our depot page for pricing)
  • Child Car Seat Recycling (See our depot page for pricing – please remove fabric prior to drop-off)

Our North Vancouver Depot is closed for public drop-off of Red Bag Recycling / Beyond the Blue Box Recycling which we phased out in fall of 2019).

To keep the community and our team safe, please consider delaying your visit unless absolutely necessary, storing items at home whenever possible. Our depot is now a mask mandatory zone. If you may have been exposed to someone with COVID-19, or are in self-isolation or quarantine, please consider holding off on visiting our facility, or consider assigning a friend, colleague or family member to bring your documents into our depot for shredding.

We remain committed to being proactive while navigating the changes of this global situation and will continue to adhere to the direction of local authorities on ensuring the health and safety of all.

Workplace Procedures

Coquitlam Head Office: Operations Areas (1st floor of Admin Building)

Reducing the Risk – We will:

  • Conduct temperature checks upon entry to the workplace for all WCS staff
  • Continue to provide hand washing facilities and hand sanitizers
  • Continue to regularly wipe down high touch areas
  • Confirm with janitorial staff that they are to wipe down and sanitize all high touch areas
  • Ensure that all employees’ work areas are at least 6 feet (2 meters) from each other
  • Remind all employees to maintain physical distances or at least 6 feet (2 meters)
  • Remind drivers that at all times they should remain behind the desk that has been placed in Operations
  • Ensure that only two employees are in the Drivers’ Key Area at any one time
  • Ensure that only two employees are in the Drivers’ Lounge at any one time
  • Ensure that only five employees are in the Drivers’ change room at any one time
  • Ensure visitors are remain in the reception area on the first floor and do not enter the rest of the building without being accompanied by a WCS employee
  • Maintain physical distance from visitors

Employees Self Isolation

  • Anyone with symptoms of COVID-19 including fever, chills, cough, shortness of breath, sore throat, loss of the sense of smell and painful swallowing, must self-isolate at home for a minimum of 14 days
  • Employees who may have been exposed to someone showing symptoms of COVID 19 must self-isolate at home for a minimum of 14 days
  • Any employee returning from outside Canada must self-isolate at home for a minimum of 14 days

Communication

  • Ensure adequate signage in place to inform employees of risk reduction procedures
  • Supervisors to communicate risk reduction self-isolation policies to employees

Administration and Sales Areas – Second Floor of the Admin Building

Reducing the Risk – We will:

  • Conduct temperature checks upon entry to the workplace for all WCS staff
  • Continue to provide hand washing facilities and hand sanitizers
  • Continue to regularly wipe down high touch areas
  • Confirm with janitorial staff that they are to wipe down and sanitize all high touch areas
  • Ensure that all employees’ work areas are at least 6 feet (2 meters) from each other
  • Remind all employees to maintain physical distances or at least 6 feet (2 meters)
  • Remind all employees that at all times they should remain behind the desk that has been placed in Accounting
  • Ensure that only three employees are in the lunchroom at any one time
  • When meeting in the upstairs board room, ensure that physical distancing can be maintained by everyone in the meeting
  • Ensure visitors are remain in the reception area on the first floor and do not enter the rest of the building without being accompanied by a WCS employee
  • Maintain physical distance from visitors
  • Sales staff who are visiting customers or potential customers must respect the COVID-19 safety protocols that have been established

Employees Self Isolation

  • Anyone with symptoms of COVID-19 including fever, chills, cough, shortness of breath, sore throat, loss of the sense of smell and painful swallowing, must self-isolate at home for a minimum of 14 days
  • Employees who may have been exposed to someone showing symptoms of COVID 19 must self-isolate at home for a minimum of 14 days
  • Any employee returning from outside Canada must self-isolate at home for a minimum of 14 days

Communication

  • Ensure adequate signage in place to inform employees of risk reduction procedures
  • Supervisors to communicate risk reduction self-isolation policies to employees

Coquitlam Head Office – Maintenance Facility

Reducing the Risk – We will:

  • Conduct temperature checks upon entry to the workplace for all WCS staff
  • Continue to provide hand washing facilities and hand sanitizers
  • Continue to regularly wipe down high touch areas
  • Confirm with janitorial staff that they are to wipe down and sanitize all high touch areas
  • Ensure that all employees’ work areas are at least 6 feet (2 meters) from each other
  • Remind all employees to maintain physical distances or at least 6 feet (2 meters)
  • Ensure that only three employees are in the lunchroom at any one time
  • Locker room usage – maximum 2 people in locker room at one time
  • Ensure visitors only use the main entrance of the shop and do not enter the rest of the building without being accompanied by a WCS employee
  • Maintain physical distance from visitors

Employees Self Isolation

  • Anyone with symptoms of COVID-19 including fever, chills, cough, shortness of breath, sore throat, loss of the sense of smell and painful swallowing, must self-isolate at home for a minimum of 14 days
  • Employees who may have been exposed to someone showing symptoms of COVID 19 must self-isolate at home for a minimum of 14 days
  • Any employee returning from outside Canada must self-isolate at home for a minimum of 14 days

Communication

  • Ensure adequate signage in place to inform employees of risk reduction procedures
  • Supervisors to communicate risk reduction self-isolation policies to employees

North Vancouver Depot

Reducing the Risk

  • Mask mandatory zone.  Disposable masks are also provided. Masks are to be worn by everyone on the premises including:
    • All customers & visitors (i.e. service personnel & delivery personnel)
    • All yard operators
    • All drivers who enter inside customer premises
    • All individuals inside a WCS vehicle if more than one person is in the vehicle
    • All WCS employees when in any confined indoor space such as: the WCS office, bathrooms & locker rooms
    • All office staff when leaving their computer work station areas
  • No entry to the office except for those who are stationed there for work. Foot traffic and shared confined spaces where airflow is limited is to be reduced. Door is to remain locked.
  • No cash handling. Card payment is accepted through the covered yard area’s window.
  • Hand sanitizer for staff & public to disinfect hands remains available, as is disinfectant for staff to wipe down high touch areas inside their trucks on a daily basis.
  • Conduct temperature checks upon entry to the workplace for all WCS staff
  • We will continue to regularly wipe down high touch areas – Professional cleaners have been hired to sanitize twice a week.
  • Ensure all employees’ work areas are at least 6 feet (2 meters) from each other
  • Remind all employees to maintain physical distances or at least 6 feet (2 meters)
  • Maintain physical distance from visitors
  • Installed plexi-glass barrier for further separation
  • Locker room – maximum 2 people in locker room at one time. Maximum of 5 minutes to change, no loitering.
  • Drivers, Yard Operators and Swampers to use toilet located in SE corner of lot, unless to wash hands – Then enter through locker room only.

Employees Self Isolation

  • Anyone with symptoms of COVID-19 including fever, chills, cough, shortness of breath, sore throat, loss of the sense of smell and painful swallowing, must self-isolate at home for a minimum of 14 days
  • Employees who may have been exposed to someone showing symptoms of COVID 19 must self-isolate at home for a minimum of 14 days
  • Any employee returning from outside Canada must self-isolate at home for a minimum of 14 days

Communication

  • Ensure adequate signage in place to inform employees of risk reduction procedures
  • Supervisors to communicate risk reduction self-isolation policies to employees

Drivers

Reducing the Risk

  • Continue to provide hand washing facilities and hand sanitizers
  • Continue to regularly wipe down high touch areas
  • Remind all employees to maintain physical distances or at least 6 feet (2 meters)
  • Masks will be provided to drivers
    • That must enter customer buildings to collect containers
    • Have a swamper
  • Nitrile glove are provided for all drivers and are located on the dispatch table -Disinfectant wipes are provided for all drivers on the dispatch table and are to be used to wipe down the interior of the cab daily
  • If required to enter the premises of a customer must respect the COVID-19 safety protocols that have been established

Employees Self Isolation

  • Anyone with symptoms of COVID-19 including fever, chills, cough, shortness of breath, sore throat, loss of the sense of smell and painful swallowing, must self-isolate at home for a minimum of 14 days
  • Employees who may have been exposed to someone showing symptoms of COVID 19 must self-isolate at home for a minimum of 14 days
  • Any employee returning from outside Canada must self-isolate at home for a minimum of 14 days

Communication

  • Ensure adequate signage in place to inform employees of risk reduction procedures
  • Supervisors to communicate risk reduction self-isolation policies to employees

Resources